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Home Charts Path Chart FAQs If a user does the same start event several times in one session, which “next event” gets counted in paths?
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If a user does the same start event several times in one session, which “next event” gets counted in paths?

Paths analysis will be discontinued beginning in May 2023. We recently launched Journeys, a more insightful, visual map of the paths users take throughout a product. Learn more about this update in our community post. Note that this deprecation does not apply to the Path property. 

Paths start being counted whenever a matching start event is identified, and common paths are aggregated at the session level.

Given start event a (ex. View Product Page) within the path a > b > c > a > c > d > e in a single session, represented in our example as:

View Product Page > Click Product Image > Click Product Details > View Product Page > Click Product Details > Add Product To Cart > Click 'Check Out'

Where:

a = View Product Page
b = Click Product Image
c = Click Product Details
d = Add Product To Cart
e = Click 'Check Out'

We would aggregate one session with the contained path a > b > c > a > c > d > e represented in our example as:

View Product Page > Click Product Image > Click Product Details > View Product Page > Click Product Details > Add Product To Cart > Click 'Check Out'

Plus one session with the contained path a > c > d > e represented as:

View Product Page > Click Product Details > Add Product To Cart > Click 'Check Out'.

Because the user repeated the start event a or View Product Page twice in one session, that start event triggers a new, separate path. Thus, two separate paths are counted from that single session.

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Last updated March 14, 2023.

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