Does Heap comply with COPPA?

Heap’s website and services are not intended for persons under 18 years of age. Our customers should not send us information about persons under the age of 13. Specifically, we do not knowingly, directly collect personal information from children under 13.

If you are under 13, do not use or provide any information on our website, do not establish an account with us, and please do not use our services.

If we learn we have collected or received personal information from a child under 13 without verification of parental consent, we will delete that information. If you believe we have information from or about a child under 13, and you need it deleted, please contact support@heap.io.

To prevent sending such information, we recommend the following:

• Selectively exclude the Heap tracking snippet on pages that contain sensitive information about users who you believe may be children.
• During implementation, ensure that you are not sending any sensitive personal data into Heap via the Identify API.