The admin for your Heap account can toggle IP and Geolocation Autocapture on and off in the Heap app. Navigate to Accounts > Manage > Privacy and Security and toggle the radio buttons next to each feature:

IP Autocapture

By default, Heap does not capture a user’s IP address for privacy reasons. In certain circumstances and use cases, you may want to capture users’ IP addresses.

To capture IP Addresses, switch on the IP Autocapture toggle. A pop-up will appear asking you to confirm your choice. 

Geolocation Autocapture

By default, Heap uses a user’s IP address to geolocate them within a particular country, region , and city. For privacy reasons, you may not want Heap to identify users’ location from their IP address.

To prevent geolocation autocapture, switch off the Geolocation Autocapture toggle. A modal will appear asking you to confirm your choice. 

To delete information that has already been collected, contact us via the Get support page.