Chart Examples
Questions, meet insight. Turn your questions into actionable insights with our chart examples and FAQs.
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Account Health
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Conversion
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Engagement
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Retention
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Analysis FAQs
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Date & Time FAQs
How does Heap measure daily, weekly, and monthly active users?
What does Average Time Between measure?
How do I measure Time on Site/Session Duration?
What's the difference between average time between and first-time retention, and how should I use them?
I see session time in the Users view but not in other parts of the app. How can I track time on a page or the average time per session?
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Unexpected Results
What determines when an event is counted towards one day instead of the next day?
Why are my CVR results different from my Funnel results?
Why does a ratio or conversion rate chart have different results in a table chart?
User and Session IDs aren't showing up correctly when I import CSVs into Excel, how do I fix this?
Why do I see referrers from my own domain in Heap?
Why do values in my analysis change when I change the date range?
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