Chart Examples
Questions, meet insight. Turn your questions into actionable insights with our chart examples and FAQs.
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Account Health
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Conversion
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Engagement
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Retention
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Analysis FAQs
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Date & Time FAQs
How does Heap measure daily, weekly, and monthly active users?
What does Average Time Between measure?
How do I measure Time on Site/Session Duration?
What's the difference between average time between and first-time retention, and how should I use them?
I see session time in the Users view but not in other parts of the app. How can I track time on a page or the average time per session?
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Unexpected Results
What determines when an event is counted towards one day instead of the next day?
Why are my CVR results different from my Funnel results?
User and Session IDs aren't showing up correctly when I import CSVs into Excel, how do I fix this?
Why do I see referrers from my own domain in Heap?
Why do values in my analysis change when I change the date range?
Why am I seeing unusually long sessions in my analysis?
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