Heap Connect: Troubleshooting FAQs

• Why are there duplicate event IDs in the All Events view in my data warehouse?

  Some duplicate pairs (user_id, event_id) can be expected in the all_events table, as long as the event_table_name val...

• Why don't I see initial user properties in Heap Connect?

  We don't currently sync Initial User properties downstream in Heap Connect (ex: Initial Marketing Channel, Initial Br...

• Why are constraints not applied to the tables?

  This FAQ applies to using Heap Connect for wa...

• Why is a given event_id included more than once on the all_events table?

  This FAQ applies to using Heap Connect for wa...