Analysis FAQs

  • How do I revisit dashboards and charts I've recently viewed?

    Click the Recent button above any chart to see a list of recently viewed dashboards and charts.  The Recent button c...

  • How do I find users or sessions with server-side events?

    Heap captures server-side events through integrations or by directly sending data to our server-side APIs. You can ea...

  • How long are chart results cached?

    You may notice that your chart results are cached from a previous time that you updated your chart results. The le...

  • How do I share a chart?

    To share a chart, navigate to the chart, click the Actions drop-down, and select Share chart. A pop-up will appear...

  • What does “no data” or “no results” mean?

    When “no data” or “no results” appears in chart results, it means that Heap does not have any data for one or more of...

  • Excluding internal users from analysis

    The Exclude IP Addresses functionality is the primary method to block traffic from specific IP addresses. One alterna...

  • Why is Filter / Group By missing certain properties?

    When creating charts using custom events that are generated using our Server Side APIs, you can only filter and group...

  • What does 'Other' mean in my analysis results?

    Other is where all of your analysis results that were too small in number to be displayed as part of your chart are l...

  • How do I measure the nth time a user performed an action?

    Heap is unable to discern if an event was performed by a user for the very first time or for a specific number of tim...

  • What is the max size of CSV exports?

    The max size of a CSV report in Heap varies based on where you download it from in your account. When you download ...

  • How do I filter out None/null results?

    You can filter out None/null results in Heap by adding a filter that requires the property that you are grouping by t...

  • How do I track my bounce rate in Heap?

    Bounce rate is available in the Acquisition and Usage over time chart type. To learn more, see Acquisition analysis o...

  • How do I edit chart tables?

    There are several ways you can edit table charts in Heap. To update a table header (aka the title of the chart) clic...