Session Replay Known Issues

• Why do I get a 'Something went wrong…' error when trying to load my replay?

  If your replay is not loading at all, or you are seeing the “Something went wrong…” error message, your browser setti...

• Why am I missing certain replays that I know I should have?

    Sometimes session replays aren't available right away, or for every single session. Missing a certain replay, or no...

• Why is my session replay not loading right? (ex. text, borders, or other page content missing)

  Heap obtains a copy of website content via a web crawler that periodically clicks every link on the customer’s site. ...