Customer Success

• Resurrect Inactive Users to Boost Adoption

    Introduction User adoption is a critical component in the success of any business. In order to see long-term succes...

• Measure Retention Across Different User Verticals

    Introduction Different user verticals require different approaches when it comes to each step of the lifecycle. Hea...

• Measure Support Burden

    Introduction Heap can help you identify areas of key funnels so you can lower your support costs. Use this guide to...

• Identify At Risk Customers

  Introduction Retention is often at the top of everyone’s mind when it comes to running a successful business, which ...

• Zendesk Integration (custom development required)

  Zendesk is a customer service, sales, and CRM platform that offers a support ticketing system and internal helpdesk. ...

• Intercom Integration

  Overview The Heap Intercom integration enables you to take action in Intercom using Heap data and then measure the im...