Date & Time FAQs

• How does Heap measure daily, weekly, and monthly active users?

  Measuring your daily, weekly, and monthly active users, known as DAU, WAU, and MAU, can give your team a baseline for...

• What does Average Time Between measure?

  For info on how to calculate the median time ...

• How do I measure Time on Site/Session Duration?

  Session duration can be measured with the Usage Over Time chart. The Session Duration metric shows the median time fr...

• What's the difference between average time between and first-time retention, and how should I use them?

  Average time between (in the Usage over time chart) and first-time retention (in the retention chart) are the two way...

• I see session time in the Users view but not in other parts of the app. How can I track time on a page or the average time per session?

  First session duration is available in the Acquisition chart type. To learn more, see Acquisition analysis overview. ...