Heatmap Chart FAQs

• Do Heatmaps work with a Shadow DOM?

      If your users are using a newer version of Chrome (versions 90+), Heap will be able to render the heatmap correct...

• Why did the background image of my heatmap change?

      Heap will re-calculate a heatmap each time you load it (from a saved chart, or from a different browser). This mi...

• Why doesn’t my heatmap background image line up with the overlay?

      For example, your heatmap might show a lot of clicks on a blank spot on the page, or the clicks seem misaligned b...

• How far back can I set the date range for a heatmap?

      Heatmaps are generated from sessions that were captured when your environment had session replay capture turned o...