Data Privacy FAQs

• Can I download Heap's SOC 2 report?

  You can find Heap's SOC 2 report by visiting our Trust Portal.

• Can I set up selective PII inclusion instead of redaction (an allowlist)?

  At this time, Heap does not have the functionality for selective PII inclusion instead of redaction. For complete in...

• How do I hide sensitive elements within Heap?

  For complete info on how to hide sensitive elements from Heap, see the Sensitive Data sections of our installation gu...

• How do I block the collection of IP or geolocation information?

  The admin for your Heap account can toggle IP and Geolocation Autocapture on and off in the Heap app. Navigate to Acc...

• How do I get Heap to ignore data from certain IP addresses?

  You can add IP addresses that you want Heap to ignore data from by navigating to Account > Manage > Excluded IPs. Add...

• What cookies does Heap set and what are they used for?

  Heap’s tracking code uses first-party cookies set by your domain, and does not rely on third-party cookies for tracki...