Account Settings FAQs

• What version of Heap do I have?

  Checking your version of Heap requires familiarity with using your web browser's console. To check the version you'...

• How can I see my plan type and how many Heap sessions I've used?

  You can see how many sessions you’ve used by navigating to Account > Manage > Plan Usage. Your plan type and current ...

• Where do I manage my account settings?

  You can access your account settings in Heap by navigating to Account > Manage > Account settings in the main nav bar...

• Where do I manage my personal settings?

  You can access your persona settings in Heap by navigating to Account > Manage > Personal settings. You can update yo...

• How do I update the email address associated with my Heap account?

  Email addresses cannot be changed on existing Heap accounts. You can easily work around this by inviting your new ema...

• Why am I getting an error message that my email address doesn’t match when I try to log in?

  When trying to log in to Heap, you may see the error message "Email address not matched. Please contact your account ...

• How do I cancel my subscription or close my Heap account?

  If you are on a free account, you can request to have your Heap account closed by contacting us via the Get support p...

• Why is my Heap workspace locked?

  Your Heap workspace may be locked for the following reasons: Trial limits: Your account was on a free trial which ex...

• How do I uninstall Heap?

  Uninstalling Heap is just as easy as installing: simply remove the installation snippet from where it’s placed in you...