Session Replay Overview

• Session Replay upgrade guide

  An exciting new session replay and heatmap experience is coming to Heap! This upgrade is free for all existing sessio...

• Rage clicks in session replay

        Once you’ve enabled session replay, you can watch the exact moments where the rage-clicking occurs. This can he...

• How can I share session replays?

      Click the Copy replay link above the replay player to copy the link to your clipboard. This link will open the re...

• How do I get session replay?

      For a high-level overview of what session replay is, see What Is Session Replay & Recording? Session replay can b...

• Where can I watch session replays in Heap?

  The Session replays view is a one-stop shop to browse and watch session replays. You can also launch session repl...

• What browsers does session replay support?

      The session replay javascript has been fully tested with the most commonly used web browsers around the world. To...

• How soon after it’s been captured can I watch a session replay?

  The vast majority of session replays are visible within 30 minutes of the end of a session, which is triggered when t...

• How is a “session” defined in session replay?

  Session replay defines sessions the same way that we define normal heap sessions.

• What cookies does session replay set?

  In addition to the default Heap cookies, session replay sets the following cookies.  Cookie Description Persists Fo...