Chat with Sense Privacy and Security

  • Has Chat with Sense been developed by Heap or a third party?

    Chat with Sense has been developed in-house by Heap using the OpenAI API Platform and associated foundational large l...

  • What data is Heap sending to OpenAI? How is this data handled?

    Heap sends the following data to OpenAI: End user questions in natural language (ex: “how many users who view a prod...

  • Are you using my data to train OpenAI’s large language models?

    No. Under OpenAI’s terms with Heap, OpenAI has committed that (i) the data shared with OpenAI will be used to provide...

  • How is Chat with Sense making sure my data is protected?

    OpenAI does not use Chat with Sense Inputs or Outputs to train its models. Chat with Sense leverages large language m...

  • Could another Heap customer identify or access our data by asking a question to Chat with Sense?

    No. Any responses to a customer's question would only be able to create a chart based on that customer's data. The re...

  • Will using Chat with Sense impact my compliance with GDPR?

    No. We have signed a Data Processing Agreement with OpenAI to ensure AI CoPilot’s compliance with GDPR. As a result, ...

  • Is Chat with Sense using Chat GPT or Chat GPT Enterprise?

    Chat with Sense makes no use of the ChatGPT product or the public-facing GPT Store. To create a chat experience insid...

  • Can I trust the accuracy of Chat with Sense? Is there a way to flag when an incorrect response is provided?

    While the Heap team has made a significant effort toward creating a consistently accurate chat interface, the underly...

  • Who owns the Inputs and Outputs of Chat with Sense?

    Ownership of the Input and Output is addressed in your Master Service Agreement between you and Heap. For the avoidan...

  • Who can access the Input and Output data within Heap?

    Input and Output may be used by Heap to improve the Chat with Sense Beta, see clauses 5 and 6 of the Chat with Sense ...

  • Will the Input and Output data of Chat with Sense go into training a general model that can be used by other customers?

    Improvements to Chat with Sense won't be specific to a single customer’s Input or Output data. The Inputs and Outputs...