[Classic] Popular

• [Classic] Session Replay Privacy and Security Settings

  Overview Heap’s session replay privacy and security settings are highly customizable to make sure you don’t capture a...

• [Classic] Session Replay InfoSec Checklist

  After you've enabled session replay, go through the following list to make sure all your Heap settings are configure...

• [Classic] Why am I missing certain replays that I know I should have?

      Sometimes session replays aren't available right away, or for every single session. Missing a certain replay, or ...

• [Classic] Why is my session replay not loading right? (ex. text, borders, or other page content missing)

  Heap obtains a copy of website content via a web crawler that periodically clicks every link on the customer’s site. ...

• [Classic] How do I get session replay?

    Session replay is an add-on feature for paying customers only. For a high-level overview of what session replay...