[Classic] Session Replay Overview

• [Classic] Rage clicks in session replay

        Once you’ve enabled session replay, you can watch the exact moments where the rage-clicking occurs. This can he...

• [Classic] How can I share session replays?

      Click the Copy replay link above the replay player to copy the link to your clipboard. This link will open the re...

• [Classic] Where can I watch session replays in Heap?

  The Session replays view is a one-stop shop to browse and watch session replays. You can also launch session repl...

• [Classic] What browsers does session replay support?

      The session replay javascript has been fully tested with the most commonly used web browsers around the world. To...

• [Classic] How soon after it’s been captured can I watch a session replay?

  The vast majority of session replays are visible within 2 hours of the end of a session, which is triggered when the ...

• [Classic] How is a “session” defined in session replay?

  Session replay defines sessions the same way that we define normal heap sessions.

• [Classic] What is Auryc and why did Heap acquire it?

  Auryc is a best-in-class customer journey analytics platform that offers session replay and voice of the customer. Au...

• [Classic] What cookies does session replay set?

  In addition to the default Heap cookies, session replay sets the following cookies.  Note that cookie size is capped ...