[Classic] Session Replay General FAQs

• [Classic] What happens if I go over my session replay limit?

      Heap will stop capturing new replays if your trial ends or if you hit your account limit. You can still watch rep...

• [Classic] What do the face icons mean?

• [Classic] How long does it take for replays to appear?

     

• [Classic] Does session replay load at the same time as Heap?

  Session replay requires additional JavaScript that is loaded immediately when Heap is initialized. This additional lo...

• [Classic] Do session replay tools track third-party data?

      Session replay tools do not track users’ activities across the internet. They’re only meant for capturing and rep...

• [Classic] Will session replay slow down my site?

      Session Replay will not slow your page-load time, and its unavailability will not impact your page. Some techniqu...

• [Classic] Can I change the sample rate on certain pages?

      We offer custom sampling on a case-by-case basis for customers who only want to capture session replays for sessi...

• [Classic] How is the sample rate defined and applied?

• [Classic] How do I delete or download a session replay?

• [Classic] How does session replay work if there is an iFrame on the page?

      Session replay is supported for websites that use iframes. Please see the tables below to find your specific use ...

• [Classic] Does session replay support the wildcard character?