Heap can help you definitively understand what customers are searching for. This can give you a full picture of what your customers are interested in and can even highlight potential areas for expansion.
Step 1: Add purchase data and appropriate snapshots to Heap
Make sure your purchase data is being sent to Heap. Along with your purchase event, any information that is being captured about products/categories should be sent into Heap as well, like “product name”.
*Note that snapshots that are meant to capture product/category details should be prioritized if they have not already been built out, as they are not retroactive and will only collect data upon creation.
Step 2: Analyze your features!
| Query #1 | Product demand over time |
|---|---|
| Graph | Count of Order Placed – Add Filter: Product Name is Defined – Add Group By: Product Name – Add Comparison to see previous periods |
Which products are purchased most frequently, compared by week, month, and year?
Note: Order Placed Event
If you have a custom purchase event you’re sending into Heap, that would be an ideal thing to use here, as opposed to an autocaptured ‘place order’ button.
| Query #2 | Product interest over time |
|---|---|
| Graph | Count of View Product Detail Page – Add Group By: Product Name or Title – Add Comparison to see previous periods |
Which products are viewed most frequently, compared by week, month, and year?
| Query #3 | Product searches over time |
|---|---|
| Graph | Count of Use Search Bar – Add Group By: Search Term snapshot |
Examine baselines and draw a hypothesis. For example, is there significant drop-off Which products are searched most frequently, compared by week, month, and year?
To specifically see what are the most common search terms with no results, check out our note below. This report provides insights into customer’s needs/wants that may not be currently available. Is there a particular product that has received a large number of unique searches?
Note: Have a “Search Results” Page?
Depending on how your site is configured, if you have a dedicated “Search Result” page, we recommend looking at a count of your “search results” page instead of “Use Search Bar” as stated above. This would provide more clarity on search terms with no results.
Step 3: Interpret your results and take action
Knowing what your most searched for items are can help you optimize marketing spend by focusing on your most in-demand products and can help the product team prioritize more prominent placement of certain items on your site. You could even encourage customers to purchase the most searched for items by including them as an “add-on” in checkout. Have you uncovered a common search term that does not have a result? This can inform product expansion decisions.
Conclusion
Understanding patterns in search terms can have a domino effect on the success of your business. Know which products are searched the most so they can be more prominently placed on your site, or even discover common search terms that produce no results…and expand your business!