Properly named and categorized events make using data and finding insights fast and easy. Heap now allows admins to set up event naming conventions that are automatically enforced as users create new events. This allows data to be understood at a glance, reducing confusion and increasing data trust.
Report Alerts let your team set automated alerts on any KPI, letting Heap monitor key metrics and automatically alert all relevant stakeholders when they exceed a set number. Your team can keep track of the entire product and know instantly when problems arise or customer behavior changes. This gives your entire team access to data and information at the moment it becomes important, and makes sure everybody can act quickly and in unison. This isn’t just data for data’s sake—it’s data made actionable.
Salesforce Data Connector
The Salesforce Data Connector allows teams to bring usage data from Heap into Salesforce and generate a shared, reliable definition of account health, without ever leaving SFDC. For companies looking to put Product, CS, and Sales on the same playbook, be efficient in prioritizing accounts and reducing churn, and create a reliable measurement of adoption and usage, it’s a game-changer.