Welcome to the Heap Help Center

Whether you’re new to digital insights or already have experience using data to drive your decisions, we have a wealth of product information, resource guides, and training courses designed just for you.

Getting Started

New to Heap? These Getting Started resources are the perfect place to start.

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Session Replay

Seeing is believing. See why users do what they do with session replay.

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[Classic] Session Replay

Seeing is believing. See why users do what they do with session replay.

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Data Management

Keep your data organized and take advantage of our entire analysis toolset with our data capture and management tools.

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Data Types

For everything you need to know about data types in Heap, including events, segments, properties, and snapshots.

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Charts

Chart your path to valuable insights in Heap with these handy overview guides and FAQs.

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Chart Examples

Questions, meet insight. Turn your questions into actionable insights with our chart examples and FAQs.

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Dashboard Templates

Ready for next-level analysis? Dig in with our templated dashboards tailored to your role or industry.

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Analysis Guides

Dive deeper into your data with these how-to guides for all kinds of analysis, tailored to your role or industry.

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Administration

Govern data and security, and organize your team with ease using these admin resources.

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Integrations

Optimize your business insights by integrating Heap with your entire tech stack.

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Heap Connect

Make the connection. Join Heap data with your warehouse or data lake for deeper business reporting, in-depth analysis, and customer modeling.

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Data Privacy

Compliance and protection has never been easier using Heap’s security features. Learn more here.

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AI CoPilot

Leveraging the latest in AI technology, let Heap’s AI CoPilot guide you through your analysis needs to reach insights faster.

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Turning data into actionable insights has never been easier with Heap University. Access our in-depth collection of Heap University courses to get up and running — quickly and confidently — with Heap.

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Guides & Resources

Find solutions and get answers from Heap experts. Browse our complete list of resources and guides to find the documents, methodologies, and best practices you need for continued success.

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