Overview
Session Replay Summaries use Generative AI to quickly summarize what happened in a session or group of sessions, helping you prioritize what to watch and skip hours of manual review. Use it for:
- Instant insights: Automatically generates summaries highlighting key user actions, events, and friction points from session replays
- Rapid issue identification: Quickly spot errors, friction points, and problematic user flows without watching entire sessions
- Team efficiency: Empower your entire team to review and prioritize sessions without deep product knowledge or time-consuming manual analysis
Summaries are available for both individual sessions and groups of sessions within a project.
Accessing AI Summaries
Your Heap admin must accept the AI Service Schedule before you can use this feature. They’ll be prompted to accept the terms after clicking Summarize replays on either the Sessions page or in the Session replay viewer.
Picking your project
Summaries open in the Sense pop-up, where you can select the Heap project you want to summarize sessions from. If a project doesn't have enough replays, it’ll be grayed out in the project picker.
Inside a session summary
Each individual replay summary includes the following sections:
- Key insights: Bulleted summaries of user behavior found in the replay
- Potential issues: Information about potential issues or friction encountered by the user with time-coded links allowing you to jump to specific moments of interest in the replay
- Detailed journey: Use the arrow icon(s) to expand user journeys details detected in a single replay. Review user behavior and click the time-coded links to watch back the specific moment of interest
Use the thumbs up/down icons at the bottom to leave us feedback about the replay summary.
Group summaries do not include a Detailed journey section, and will only show a Potential issues section if there are 25 or fewer sessions in the grouping.
Individual session summaries
There are two ways to get a summary for an individual session:
- Click the Summarize replay button when watching a replay
- Click the sparkle icon next to a replay on the Sessions page
Group summaries
Use the Session page filters to create the grouping you desire and click Summarize replays at the top of the results.
Group summaries use up to 100 replays, so you can analyze behavioral patterns and highlight key friction points across the grouped data.
Chat with Sense
Once you've opened a replay summary, ask Sense follow-up questions to gain further insights for your analysis. When you click into the chat box, some suggested questions will appear as well.
Privacy, security, and compliance
How do I find the Admin for my account?
Go to Account > Manage > Roles to see who is an Admin.
How can I share the AI Service Schedule with my legal team for review?
You can share the direct link to the AI Service Schedule here: https://contentsquare.com/legal/service-schedule-cs-ai
Do Session Replay Summaries work on projects with data masking applied?
Yes. The input used for Session Replay Summaries don't rely on masked data. See Session Replay Privacy and Security Settings to learn more.
Which AI models is Heap by Contentsquare using?
Please refer to our AI Model List for information on the models used for each generative AI feature in the Contentsquare platform, as well as Contentsquare’s Sub-processors List for more information about what data is processed by Contentsquare AI feature.
What data is sent to AI models?
For session replay summaries specifically, we send the following data to the AI model as part of a prompt:
- Project-related data, such as website name, website URL.
- Field-related data: industry, subindustry, subindustry category.
- Data related to the user environment: such as the os or the device type.
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Data related to the user session itself such as the session time, its duration, the URLs visited during the session. For example:
- For each pageview, we send events that the user performed on the page including user clicks, frustration events (e.g. rage clicks). We also send technical data such as Core Web Vitals metrics and technical errors (e.g. Javascript errors, API errors).
- Aggregated data about the URLs visited during the session. This allows the comparison between the user experience during the session and the "average" experience. This includes: traffic volume (visits, pageviews), behavioral metrics (bounce rate, exit rate, etc), and core web vitals metrics.
Where can I learn more about the privacy, security and compliance?
Please visit our Trust Portal for further details.
Do Session Replay Summaries process any personal data?
While individual Summaries do not intend to process any personal data, group Summaries collect the following visitor personal data:
- the description of the issue (`text`)
- URL where the issue happened (`pageURL`)
- the user that encountered the issue (`userIdHashed`)(generated random userID)
- the session where the issue happened (`sessionId`)
- the event that caused the issue (`eventId`), the event can be a page visit, error, or a user action.
Because our cloud providers (AWS & Azure) host their own copies of those models, no customer data is ever sent to the original model developer organizations (i.e., Anthropic, OpenAI).