As a Customer Success Manager, you are in charge of ensuring that your customers continually find value in your product…
Managing your accounts via Heap, which includes monitoring onboarding progress, product usage, and account health is crucial to ensuring customer…
Mapping the customer journey step-by-step is invaluable to helping them succeed. The users view in Heap allows you to review…
It’s important to determine your ongoing support strategy to maintain strong customer partnerships. In addition to reactively troubleshooting issues as…