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Home Articles Tagged With: customer success

customer success

Manage your accounts

Managing your accounts via Heap, which includes monitoring onboarding progress, product usage, and account health, is crucial to ensuring customer…

customer successaccount health
Troubleshoot customer issues

Mapping the customer journey step-by-step is invaluable to helping customers succeed. The users & sessions page in Heap allows you…

customer success
Determine support strategy

It’s important to determine your ongoing support strategy to maintain strong customer partnerships. In addition to reactively troubleshooting issues as…

customer successengagement
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