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Home Articles Tagged With: customer success

customer success

Manage your accounts

Managing your accounts via Heap, which includes monitoring onboarding progress, product usage, and account health is crucial to ensuring customer…

customer successaccount health
Troubleshoot customer issues

Mapping the customer journey step-by-step is invaluable to helping them succeed. The users view in Heap allows you to review…

customer success
Determine support strategy

It’s important to determine your ongoing support strategy to maintain strong customer partnerships. In addition to reactively troubleshooting issues as…

customer successengagement
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