Welcome to the Heap Help Center
Whether you’re new to digital insights or already have experience using data to drive your decisions, we have a wealth of product information, resource guides, and training courses designed just for you.
Session Replay
Heap's session replay offering is coming soon! Check back here for docs. For beta access, contact your Customer Success Manager or sales@heap.io.
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Getting Started
New to Heap? These Getting Started resources are the perfect place to start.
Administration
Govern data and security, and organize your team with ease using these admin resources.
Define & Analyze
Keep your data organized and take advantage of our entire analysis toolset with our data management and analysis feature guides.
Analysis Examples
Questions, meet insight. Turn your questions into actionable insight with our analysis examples and FAQs.
Heap Plays
Ready for next-level analysis? Dive deeper into your data with these tactical how-to guides you can "play" with, tailored to your role or industry.
Integrations
Optimize your business insights by integrating Heap with your entire tech stack.
Heap Connect
Make the connection. Join Heap data with your warehouse or data lake for deeper business reporting, in-depth analysis, and customer modeling.
Data Privacy
Compliance and protection has never been easier using Heap’s security features. Learn more here.
Turning data into actionable insights has never been easier with Heap University. Access our in-depth collection of Heap University courses to get up and running — quickly and confidently — with Heap.
Guides & Resources
Find solutions and get answers from Heap experts. Browse our complete list of resources and guides to find the documents, methodologies, and best practices you need for continued success.
Top Articles
Events are the basic building blocks of reports. An event is any action associated with a user. Examples of events you can define in Heap include “Create Account,” “Login,” “Received Transactional Email,” or “Follow A Friend”.
Heap’s power comes from automatically capturing a wealth of user interactions in your app, which are classified as events and…
Heap is a digital insights platform that helps you understand how and why customers engage with your product. We automatically…
Now that you’ve installed Heap, we’ll automatically begin capturing every user interaction on your site or app in near real-time. This…
To effectively analyze your data, it’s important to understand how users, sessions, and events are connected in our data model.…