The impacted sessions and associated PII can be manually purged by Heap. Visit our Get support page and contact us to resolve…
If your replay is not loading at all, or you are seeing the “Something went wrong…” error message, your browser…
Sometimes session replays aren’t available right away, or for every single session. Missing a certain replay, or not seeing replays…
Heap obtains a copy of website content via a web crawler that periodically clicks every link on the customer’s site.…
Can I prompt my site to be re-crawled?
This is a privacy setting that is enabled by default to prevent you from accidentally collecting PII (Personal Identifiable Information).…