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Home Articles Tagged With: replay

replay

I accidentally captured PII in a session replay. What do I do?

The impacted sessions and associated PII can be manually purged by Heap.  Visit our Get support page and contact us to resolve…

replaydata privacysession replay
Why do I get a ‘Something went wrong…’ error when trying to load my replay?

If your replay is not loading at all, or you are seeing the “Something went wrong…” error message, an ad…

replaydon’t see replayno replayreplay missingreplay not availablesession replay
Why am I missing certain replays that I know I should have?

Sometimes session replays aren’t available right away, or for every single session. Missing a certain replay, or not seeing replays…

replaymissing replaysreplay not availablesession replay
Why is my session replay not loading right? (ex. text, borders, or other page content missing)

Heap obtains a copy of website content via a web crawler that periodically clicks every link on the customer’s site.…

replaysession replay
How often is my site cached/crawled in session replay?

Heap obtains a copy of your website content via a web crawler that periodically crawls your site. We apply the…

replaycachedcrawledsession replay
Why can’t I see what users are typing into forms?

This is a privacy setting that is enabled by default to prevent you from accidentally collecting PII (Personal Identifiable Information).…

replayexcludeformssession replay
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