After you have enabled session replay, go through the following list to ensure all your Heap settings are configured correctly.…
The general security settings you have chosen for Heap (found by going to Security Settings) will be the first settings…
If you decide to capture text inputs, by default we provide additional safeguards against capturing PII. Passwords are not captured…
Many of our customers run Heap on public-facing, content-rich sites, and robots can generate unwanted sessions. Heap blocks a list…
The impacted sessions and associated PII can be manually purged by Heap. Visit our Get support page and contact us to resolve…
If your replay is not loading at all, or you are seeing the “Something went wrong…” error message, an ad…