session replay

Session Replay Setup Checklist

After you have enabled session replay, go through the following list to ensure all your Heap settings are configured correctly.…

What privacy settings does Session Replay inherit from Heap?

The general security settings you have chosen for Heap (found by going to Security Settings) will be the first settings…

How do I prevent session replay from capturing certain data, such as passwords and credit card numbers?

If you decide to capture text inputs, by default we provide additional safeguards against capturing PII.  Passwords are not captured…

How do I block bot behavior from being captured in session replay?

Many of our customers run Heap on public-facing, content-rich sites, and robots can generate unwanted sessions. Heap blocks a list…

I accidentally captured PII in a session replay. What do I do?

The impacted sessions and associated PII can be manually purged by Heap.  Visit our Get support page and contact us to resolve…

Why do I get a ‘Something went wrong…’ error when trying to load my replay?

If your replay is not loading at all, or you are seeing the “Something went wrong…” error message, an ad…