Sense Chat Privacy and Security

  • Has Chat with Sense been developed by Heap or a third party?

    Sense Chat has been developed in-house by Heap using the OpenAI API Platform and associated foundational large langua...

  • What data is Heap sending to OpenAI? How is this data handled?

    Heap sends the following data to OpenAI: End user questions in natural language (ex: “how many users who view a prod...

  • Are you using my data to train OpenAI’s large language models?

    No. Under OpenAI’s terms with Heap, OpenAI has committed that (i) the data shared with OpenAI will be used to provide...

  • How is Sense Chat making sure my data is protected?

    OpenAI does not use Sense Chat Inputs or Outputs to train its models. Sense Chat leverages large language models from...

  • Could another Heap customer identify or access our data by asking a question to Sense Chat?

    No. Any responses to a customer's question would only be able to create a chart based on that customer's data. The re...

  • Will using Sense Chat impact my compliance with GDPR?

    No. We have signed a Data Processing Agreement with OpenAI to ensure Sense’s compliance with GDPR. As a result, your ...

  • Is Sense Chat using Chat GPT or Chat GPT Enterprise?

    Sense Chat makes no use of the ChatGPT product or the public-facing GPT Store.To create a chat experience inside Heap...

  • Can I trust the accuracy of Sense Chat? Is there a way to flag when an incorrect response is provided?

    While the Heap team has made a significant effort toward creating a consistently accurate chat interface, the underly...

  • Who owns the Inputs and Outputs of Sense Chat?

    Ownership of the Input and Output is addressed in the AI Service Schedule. For the avoidance of doubt, Customer Data ...

  • Who can access the Input and Output data within Heap?

    Input and Output may be used by Contentsquare to improve Sense functionality only where permitted by your agreement. ...

  • Will the Input and Output data of Sense Chat go into training a general model that can be used by other customers?

    Improvements to Sense Chat won't be specific to a single customer’s Input or Output data. The Inputs and Outputs don'...