Input and Output may be used by Heap to improve the AI CoPilot Beta, see clauses 5 and 6 of the AI CoPilot Early Access Program Terms.
Input data is restricted to Heap employees with access to internal Heap dashboards. For example, we look at which Inputs are causing negative feedback so we can quickly try to reproduce and diagnose the issue.
Access to Output data is restricted to the AI CoPilot engineering team, who has access to our internal system logs.
Select additional Heap employees may be given access to Input and Output as required. For example, if we see high usage volumes, we may staff dedicated support/operations teams to help identify and diagnose issues with AI CoPilot to provide a better customer experience.