Getting Started

How Heap Works

• What is Contentsquare?
• What is Heap and how do I get an account?
• Autocaptured Data
• Understanding Heap’s Data Model
• Before Installing: Key Considerations
• How can I check if Heap is installed correctly on my website?
• Tracking Web Custom Events Client-side vs. Server-side
• Installation Guides

Setting up Heap

1. Step 0: Frame Your Business Questions
2. Step 1: Enrich Your Dataset Via APIs
3. Step 2: Integrate With Your Warehouse & 3rd Party Tools
4. Step 3: Plan Your Data Governance Strategy
5. Step 4: Establish Categories & Naming Conventions
6. Step 5: Create & Manage Definitions
7. Step 6: Learn Our Data Governance Tools
8. Step 7: Complete Rollout
9. Step 8: Create Your First Chart

Getting Started FAQs

• Will Heap slow down my site?
• My developer set up an API but I’m not seeing any data ,what do I do?
• How does Heap identify one user from another on mobile?
• How do I stop Ad Blockers from preventing event autocapture?
• Does Heap support Webhooks?
• How do I get real-time data in Heap?
• Heap.push is not a function Console Error
• Heap support offerings
• How does Heap define a session?
• How does Heap define a pageview?
• Can I customize the default session (web or mobile) duration length?
• Can I use Heap and Google Analytics at the same time?
• Does Heap support multiple projects on the same account?
• How does Heap get location data?
• Can I tie together user data across browsers and devices?
• What browsers does Heap support?
• I want to bring mobile data into Heap, but I’m not using a natively supported framework. How do I set this up?
• Does Heap autocapture deep linking automatically?
• How does Heap work with WebViews?
• How do I identify users in Heap?
• What’s the difference between the app ID and env ID in Heap?
• How does Heap differ from other analytics tools?

Compatibility FAQs

• Do Heap’s mobile SDKs support visual labeling?
• Does Heap work with multiple domains or websites?
• Does Heap work well with single-page web apps built on Backbone, Angular, and other frameworks?
• Does Heap work well with hybrid mobile frameworks?
• Does Heap support Subresource Integrity (SRI)?
• Does Heap support AMP (Accelerated Mobile Pages)?

Account Settings FAQs

• How can I see my plan type and how many Heap sessions I’ve used?
• Where do I manage my account settings?
• Where do I manage my personal settings?
• How do I update the email address associated with my Heap account?
• Why am I getting an error message that my email address doesn’t match when I try to log in?
• How do I cancel my subscription or close my Heap account?
• Why is my Heap workspace locked?
• How do I uninstall Heap?