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Define & Analyze
New to Heap? These Getting Started resources are the perfect place to start.
How Heap Works
What is Heap?
Understanding Heap’s Data Model
Tracking Web Custom Events Client-side vs. Server-side
Before Installing: Key Considerations
Setting up Heap
Step 0: Frame Your Business Questions
Step 1: Enrich Your Dataset Via APIs
Step 2: Integrate With Your Warehouse & 3rd Party Tools
Step 3: Plan Your Data Governance Strategy
Step 4: Establish Categories & Naming Conventions
Step 5: Create & Manage Definitions
Step 6: Learn Our Data Governance Tools
Step 7: Complete Rollout
Additional Resource: Getting Started Videos
Additional Resource: Icon Glossary
Getting Started FAQs
How does Heap define a session?
Can I use Heap and Google Analytics at the same time?
How does Heap get location data?
Does Heap support multiple projects on the same account?
Can I tie together user data across browsers and devices?
What browsers does Heap support?
I want to bring mobile data into Heap, but I’m not using a natively supported framework. How do I set this up?
Does Heap autocapture deep linking automatically?
How does Heap work with WebViews?
Does Heap work with multiple domains or websites?
Does Heap work well with hybrid mobile frameworks?
Does Heap work well with single-page web apps built on Backbone, Angular, and other frameworks?
Does Heap support Subresource Integrity (SRI)?
Does Heap support Xamarin?
Does Heap support AMP (Accelerated Mobile Pages)?
Account Settings FAQs
How can I see my plan type and how many Heap sessions I’ve used?
Where do I manage my account settings?
How do I update the email address associated with my Heap account?
Why am I getting an error message that my email address doesn’t match when I try to log in?
Why is my Heap workspace locked?
How do I close my Heap account?