Getting Started
New to Heap? These Getting Started resources are the perfect place to start.
Setting up Heap
- Step 0: Frame Your Business Questions
- Step 1: Enrich Your Dataset Via APIs
- Step 2: Integrate With Your Warehouse & 3rd Party Tools
- Step 3: Plan Your Data Governance Strategy
- Step 4: Establish Categories & Naming Conventions
- Step 5: Create & Manage Definitions
- Step 6: Learn Our Data Governance Tools
- Step 7: Complete Rollout
- Additional Resource: Getting Started Videos
Getting Started FAQs
- How does Heap define a pageview?
- How does Heap identify one user from another on mobile?
- How do I stop Ad Blockers from preventing event autocapture?
- Does Heap support Webhooks?
- How do I get real-time data in Heap?
- Heap.push is not a function Console Error
- How can I check if Heap is installed correctly on my website?
- Heap support offerings
- How does Heap define a session?
- Can I use Heap and Google Analytics at the same time?
- Does Heap support multiple projects on the same account?
- How does Heap get location data?
- Can I tie together user data across browsers and devices?
- What browsers does Heap support?
- I want to bring mobile data into Heap, but I’m not using a natively supported framework. How do I set this up?
- Does Heap autocapture deep linking automatically?
- How does Heap work with WebViews?
- What’s the difference between the app ID and env ID in Heap?
Compatibility FAQs
- Does Heap work with multiple domains or websites?
- Does Heap work well with single-page web apps built on Backbone, Angular, and other frameworks?
- Does Heap work well with hybrid mobile frameworks?
- Does Heap support Subresource Integrity (SRI)?
- Does Heap support Xamarin?
- Does Heap support AMP (Accelerated Mobile Pages)?
Account Settings FAQs
- How can I see my plan type and how many Heap sessions I’ve used?
- Where do I manage my account settings?
- Where do I manage my personal settings?
- How do I update the email address associated with my Heap account?
- Why am I getting an error message that my email address doesn’t match when I try to log in?
- How do I cancel my subscription or close my Heap account?
- Why is my Heap workspace locked?
- How do I uninstall Heap?