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New to Heap? These Getting Started resources are the perfect place to start.
How Heap Works
What is Heap and how do I get an account?
Understanding Heap’s Data Model
Before Installing: Key Considerations
How can I check if Heap is installed correctly on my website?
Tracking Web Custom Events Client-side vs. Server-side
Setting up Heap
Step 0: Frame Your Business Questions
Step 1: Enrich Your Dataset Via APIs
Step 2: Integrate With Your Warehouse & 3rd Party Tools
Step 3: Plan Your Data Governance Strategy
Step 4: Establish Categories & Naming Conventions
Step 5: Create & Manage Definitions
Step 6: Learn Our Data Governance Tools
Step 7: Complete Rollout
Step 8: Create Your First Chart
Getting Started FAQs
How does Heap identify one user from another on mobile?
How do I stop Ad Blockers from preventing event autocapture?
Does Heap support Webhooks?
How do I get real-time data in Heap?
Heap.push is not a function Console Error
Heap support offerings
How does Heap define a session?
How does Heap define a pageview?
Can I use Heap and Google Analytics at the same time?
Does Heap support multiple projects on the same account?
How does Heap get location data?
Can I tie together user data across browsers and devices?
What browsers does Heap support?
I want to bring mobile data into Heap, but I’m not using a natively supported framework. How do I set this up?
Does Heap autocapture deep linking automatically?
How does Heap work with WebViews?
What’s the difference between the app ID and env ID in Heap?
How does Heap differ from other analytics tools?
Do Heap’s mobile SDKs support visual labeling?
Does Heap work with multiple domains or websites?
Does Heap work well with single-page web apps built on Backbone, Angular, and other frameworks?
Does Heap work well with hybrid mobile frameworks?
Does Heap support Subresource Integrity (SRI)?
Does Heap support AMP (Accelerated Mobile Pages)?
Account Settings FAQs
How can I see my plan type and how many Heap sessions I’ve used?
Where do I manage my account settings?
Where do I manage my personal settings?
How do I update the email address associated with my Heap account?
Why am I getting an error message that my email address doesn’t match when I try to log in?
How do I cancel my subscription or close my Heap account?
Why is my Heap workspace locked?
How do I uninstall Heap?