Charts
Chart your path to valuable insights in Heap with these handy overview guides and FAQs.
Funnel Chart FAQs
- How can I create a funnel with total counts instead of count unique?
- In a funnel, how can I see where the user went instead?
- How can I see the specific people that converted or dropped off in a funnel?
- Why is the count in my funnel different from the count in my graph?
- Why am I seeing more funnel conversions after applying an event-level filter and a group by?
- Why does effort analysis show 0 interactions between steps when there are top events between those steps?
Path Chart FAQs
- Why can’t I look at paths into or out of my Shopify purchase event (or other 3rd party source event)?
- If a user does the same start event several times in one session, which “next event” gets counted in paths?
- Why do I see so many repeat pageviews in my path chart?
- What does the % mean for each step of a path chart?