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Define & Analyze
Seeing is believing. See why users do what they do with session replay.
Session Replay Overview
Session Replay Setup Checklist
What is session replay, and how do I get it?
What does session replay capture?
What browsers does session replay support?
How soon after it’s been captured can I watch a session replay?
How long are session replays stored?
How is a “session” defined in session replay?
What cookies does session replay set?
What is Auryc and why did Heap acquire it?
Session Replay General FAQs
Are you recording my user’s screens?
Do session replay tools track third-party data?
Will session replay slow down my site?
Do I need end user consent for session replay?
How is the sample rate defined and applied?
Can I change the sample rate on certain pages?
How do I delete or download a session replay?
How does session replay work if there is an iFrame on the page?
Does session replay support the wildcard character?
Session Replay Data Capture FAQs
Can I choose where to capture sessions from selectively?
Can I opt out of all input fields?
Can session replay capture client-side track events?
Session Replay Site Compatibility FAQs
How does session replay work on a single page application (SPA) site?
How will session replay work with dynamically generated CSS?
How do I exclude dynamically generated CSS selectors?
Session Replay Caching & Crawling FAQs
How often is my site cached/crawled in session replay?
Can I trigger a manual re-crawl of my site?
If my site is updated, will replays from before the site update show the old or new site look?
Session Replay Known Issues
Why do I get a ‘Something went wrong…’ error when trying to load my replay?
Why am I missing certain replays that I know I should have?
Why is my session replay not loading right? (ex. text, borders, or other page content missing)
Why can’t I see what users are typing into forms?
Session Replay Data Privacy
What privacy settings does Session Replay inherit from Heap?
How do I prevent session replay from capturing certain data, such as passwords and credit card numbers?
How do I block bot behavior from being captured in session replay?
I accidentally captured PII in a session replay. What do I do?