Heatmap Chart FAQs
Do Heatmaps work with a Shadow DOM?
If your users are using a newer version of Chrome (versions 90+), Heap will be able to render the heatmap…
Why did the background image of my heatmap change?
Heap will re-calculate a heatmap each time you load it (from a saved chart, or from a different browser). This…
Why doesn’t my heatmap background image line up with the overlay?
For example, your heatmap might show a lot of clicks on a blank spot on the page, or the clicks…
How far back can I set the date range for a heatmap?
Heatmaps are generated from sessions that were captured when your environment had session replay capture turned on, and can look…