[Classic] Session Replay
Seeing is believing. See why users do what they do with session replay.
[Classic] Popular
- [Classic] Session Replay Privacy and Security Settings
- [Classic] Session Replay InfoSec Checklist
- [Classic] Why am I missing certain replays that I know I should have?
- [Classic] Why is my session replay not loading right? (ex. text, borders, or other page content missing)
- [Classic] How do I get session replay?
[Classic] Session Replay Overview
- [Classic] Rage clicks in session replay
- [Classic] How can I share session replays?
- [Classic] Session Replay Privacy and Security Settings
- [Classic] Session Replay InfoSec Checklist
- [Classic] How do I get session replay?
- [Classic] Where can I watch session replays in Heap?
- [Classic] What does session replay capture?
- [Classic] How long are session replays stored?
- [Classic] What browsers does session replay support?
- [Classic] How soon after it’s been captured can I watch a session replay?
- [Classic] How is a “session” defined in session replay?
- [Classic] What is Auryc and why did Heap acquire it?
- [Classic] What cookies does session replay set?
[Classic] Session Replay General FAQs
- [Classic] What happens if I go over my session replay limit?
- [Classic] What do the face icons mean?
- [Classic] How long does it take for replays to appear?
- [Classic] Does session replay load at the same time as Heap?
- [Classic] Are you recording my user’s screens?
- [Classic] Do session replay tools track third-party data?
- [Classic] Will session replay slow down my site?
- [Classic] Do I need end user consent for session replay?
- [Classic] Can I change the sample rate on certain pages?
- [Classic] How is the sample rate defined and applied?
- [Classic] How do I delete or download a session replay?
- [Classic] How does session replay work if there is an iFrame on the page?
- [Classic] Does session replay support the wildcard character?
[Classic] Session Replay Known Issues
- [Classic] Why do I get a ‘Something went wrong…’ error when trying to load my replay?
- [Classic] Why am I missing certain replays that I know I should have?
- [Classic] Why is my session replay not loading right? (ex. text, borders, or other page content missing)
- [Classic] Why can’t I see what users are typing into forms?
[Classic] Session Replay Data Privacy
- [Classic] Session Replay Privacy and Security Settings
- [Classic] How do I prevent session replay from capturing certain data, such as passwords and credit card numbers?
- [Classic] How do I block bot behavior from being captured in session replay?
- [Classic] Session Replay InfoSec Checklist
- [Classic] What privacy settings does Session replay inherit from Heap?
- [Classic] I accidentally captured PII in a session replay. What do I do?
- [Classic] Why can’t I see what users are typing into forms?
- [Classic] Are you recording my user’s screens?
- [Classic] Do I need end user consent for session replay?
- [Classic] What does session replay capture?
- [Classic] How long are session replays stored?