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[Classic] Session Replay Privacy and Security Settings
Overview Heap’s session replay privacy and security settings are highly customizable to make sure you don’t capture any sensitive information…
[Classic] Session Replay InfoSec Checklist
After you’ve enabled session replay, go through the following list to make sure all your Heap settings are configured correctly.…
[Classic] Why am I missing certain replays that I know I should have?
Sometimes session replays aren’t available right away, or for every single session. Missing a certain replay, or not seeing replays…
[Classic] Why is my session replay not loading right? (ex. text, borders, or other page content missing)
Heap obtains a copy of website content via a web crawler that periodically clicks every link on the customer’s site.…
[Classic] How do I get session replay?
For a high-level overview of what session replay is, see What Is Session Replay & Recording? For a visual, interactive…