[Classic] Session Replay Known Issues
[Classic] Why do I get a ‘Something went wrong…’ error when trying to load my replay?
If your replay is not loading at all, or you are seeing the “Something went wrong…” error message, your browser…
[Classic] Why am I missing certain replays that I know I should have?
Sometimes session replays aren’t available right away, or for every single session. Missing a certain replay, or not seeing replays…
[Classic] Why is my session replay not loading right? (ex. text, borders, or other page content missing)
Heap obtains a copy of website content via a web crawler that periodically clicks every link on the customer’s site.…
[Classic] Why can’t I see what users are typing into forms?
This is a privacy setting that is enabled by default to prevent you from accidentally collecting PII (Personal Identifiable Information).…