[Classic] Session Replay Overview

[Classic] Rage clicks in session replay

Once you’ve enabled session replay, you can watch the exact moments where the rage-clicking occurs. This can help you understand…

[Classic] How can I share session replays?

Click the Copy replay link above the replay player to copy the link to your clipboard. This link will open the…

[Classic] Session Replay Privacy and Security Settings

Overview Heap’s session replay privacy and security settings are highly customizable to make sure you don’t capture any sensitive information…

[Classic] Session Replay InfoSec Checklist

After you’ve enabled session replay, go through the following list to make sure all your Heap settings are configured correctly.…

[Classic] How do I get session replay?

For a high-level overview of what session replay is, see What Is Session Replay & Recording? For a visual, interactive…

[Classic] Where can I watch session replays in Heap?

The Session replays view is a one-stop shop to browse and watch session replays. You can also launch session replays…

[Classic] What does session replay capture?

What we capture Session replay captures a copy of your website, as well as the following user/behavioral events: Session replay…

[Classic] How long are session replays stored?

Heap session replays are stored for a period of 90 days by default. To evaluate custom retention options, reach out…

[Classic] What browsers does session replay support?

The session replay javascript has been fully tested with the most commonly used web browsers around the world. To avoid…

[Classic] How soon after it’s been captured can I watch a session replay?

The vast majority of session replays are visible within 2 hours of the end of a session, which is triggered…

[Classic] How is a “session” defined in session replay?

Session replay defines sessions the same way that we define normal heap sessions.

[Classic] What is Auryc and why did Heap acquire it?

Auryc is a best-in-class customer journey analytics platform that offers session replay and voice of the customer. Auryc has distinguished…

[Classic] What cookies does session replay set?

In addition to the default Heap cookies, session replay sets the following cookies. Note that cookie size is capped at…