Customer Success
Resurrect Inactive Users to Boost Adoption
User adoption is a critical component in the success of any business. In order to see long term success you…
Measure Retention Across Different User Verticals
Different user verticals require different approaches when it comes to each step of the lifecycle. Heap can provide a deep…
Identify At Risk Customers
Retention is often at the top of everyone’s mind when it comes to running a successful business, which is why…
Increase Usage of Key Features
Understanding pain points in a customer’s journey is just one aspect of improving usability and adoption. Identifying which features are…