Customer Success
How does retention vary across user verticals?
Different user verticals require different approaches when it comes to each step of the lifecycle. Heap can provide a deep…
Identify at-risk customers
Retention is often at the top of everyone’s mind when it comes to running a successful business, which is why…
Increase usage of key features
Understanding pain points in a customer’s journey is just one aspect of improving usability and adoption. Identifying which features are…