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Customer Success

How does retention vary across user verticals?

Different user verticals require different approaches when it comes to each step of the lifecycle. Heap can provide a deep…

Identify at-risk customers

Retention is often at the top of everyone’s mind when it comes to running a successful business, which is why…

Increase usage of key features

Understanding pain points in a customer’s journey is just one aspect of improving usability and adoption. Identifying which features are…

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