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Identify at-risk customers
Retention is often at the top of everyone’s mind when it comes to running a successful business, which is why…
Optimize my activation funnel
Reducing friction in an onboarding or activation funnel can have a lasting impact on retention. If there is a minimal,…
Identify what customers are doing before conversion
By understanding what users are doing, or not doing, just before your conversion event provides you with a unique opportunity…
eCommerce Demand Analysis
Heap can help you definitively understand what customers are searching for. This can give you a full picture of what…
Increase usage of key features
Understanding pain points in a customer’s journey is just one aspect of improving usability and adoption. Identifying which features are…