Home Integrations Session Replay FullStory Integration

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FullStory Integration

This doc is for: Admins Architects

If you’d like to learn more about Heap’s native session replay offerings, see What is session replay in Heap, and how do I get it?

Our Fullstory integration allows you to pull session data from FullStory into Heap to analyze against behavioral data in Heap. To explore the customer journey in Heap, you may want to deep dive into a Fullstory session to understand a specific situation or user better.

Need help? Please post in Community or contact us via the Get support page in Heap.

Fullstory makes the current URL for a session available via the FS.getCurrentSessionURL() API. The following snippet can be used to make this information available in Heap.

window['_fs_ready'] = function() {
 heap.track('FullStory Session',{'Fullstory Session URL' : FS.getCurrentSessionURL(true)});
 heap.addUserProperties({'Latest FullStory Session': FS.getCurrentSessionURL()});
};

This code will fire an event every time a new page is loaded with a link to that specific point in the recording. Additionally, a user property will be attached that represents the user’s latest session in Fullstory. You can see this user property by hovering over the event on the Users page.

The Users view in Heap with an event property highlighted

It is also visible within the user information tab on the left.

User information as listed on the Users page in Heap