Home Analysis Examples Unexpected Results I see users in the Users View with no events. What causes this?

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I see users in the Users View with no events. What causes this?

This means that the user record was created by either a server-side Add User Properties API call or by one of our Integrations (ex: Salesforce). Once the user is identified client-side with our identify API, the two records will be merged correctly.

If you see a message that events are hidden, this means the user has only events sent via our server-side Track API. Please check your Hidden Events category in the Events tab to see a range of events that the user may have done.

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Last updated June 1, 2022.

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