Unexpected Results
When importing CSVs into Excel, excel automatically converts BIGINTS into scientific notation. This results in your user and session IDs…
It is not always possible to know the exact cause of self-referrals, and a certain amount is to be expected.…
When graphing average time between and conversion rate, you may notice the values change when you update the date range,…
On rare occasions, you may see unusually long sessions in your analysis due to a session property cookie not being…
This means that the user record was created by either a server-side Add User Properties API call or by one of our…
In Heap, a graph and a funnel are measuring two different things. While a graph is measuring an event count, a…
Just as how graphs and funnels count things differently, they also group results differently because they are measuring different things.…
Data in Heap may differ from data seen in other tools for a variety of reasons. Generally speaking, discrepancies of…
Because iPad browsing is becoming more similar to web, Safari version 13.0 and above uses a ‘Desktop-class’ experience by default,…