Customer Success
Resurrect Inactive Users to Boost Adoption
Introduction User adoption is a critical component in the success of any business. In order to see long-term success, you…
Measure Retention Across Different User Verticals
Introduction Different user verticals require different approaches when it comes to each step of the lifecycle. Heap can provide a…
Measure Support Burden
Introduction Heap can help you identify areas of key funnels so you can lower your support costs. Use this guide…
Identify At Risk Customers
Introduction Retention is often at the top of everyone’s mind when it comes to running a successful business, which is…
Increase Usage of Key Features
Introduction Understanding pain points in a customer’s journey is just one aspect of improving usability and adoption. Identifying which features…