Funnel Chart FAQs
In a funnel, how can I see where the user went instead?
See the Drill Down section of the Funnel analysis guide.
How can I see the specific people that converted or dropped off in a funnel?
The best way to do this is to group by Identity, or User ID, which will render a table of…
Why is the count in my funnel different from the count in my graph?
In Heap, a graph and a funnel measure two different things. While a graph is measuring an event count, a…
Why am I seeing more funnel conversions after applying an event-level filter and a group by?
When running a funnel with a group by applied, you may notice your conversion rate increase after applying an event-level…
Why does effort analysis show 0 interactions between steps when there are top events between those steps?
The interaction count is the median number of interactions between steps. It represents the value at the midpoint of the…