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Data Management FAQs

Tracking drag and drop events

For events that occur outside of our autocaptured event types, our track API can be implemented by developers to generate…
Can I merge two users into one Identity?

We don’t have an self-serve method for you to merge users within Heap. We can work with you to perform…
I’m not seeing data in the referrer property for sessions that should have referrer data.

Heap uses document.referrer to capture referrer information. When visiting a web page, the referrer or referring page will be the…
How do I get real-time data in Heap?

Heap does not provide data in real-time. You can see data flowing in real-time into Heap via our Live data…
Why are we missing data from a specific customer/company?

Your customer may have implemented security policies that will block the loading of Heap (and typically any other client-side web…
Why does the user ID change or not appear in my live data feed?

When a user visits your site, a user ID in Heap is automatically generated and stored within a cookie in…
How do I capture change events from the select2 library?

Select2 is a jQuery-based replacement for HTML select elements. Heap relies on DOM events to capture events, such as select…