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Data Management FAQs

I can’t get the Event Visualizer (Web) to work. Why?

Review our list of common reasons for this to happen and fixes for them below. Ad Blockers The most common…
How do I get the Marketing Channel/Initial Marketing Channel defined properties?

You can define the marketing channel and initial marketing channels properties in Heap by defining default properties available in two…
How can I check if a definition is server-side or client-side?

You can check if a definition is server-side or client-side by grouping by Source from either the Graph module or…
Why would the timestamp of an install event come before the user’s date first seen?

The timestamp for an install event is the actual installation time from system-level metadata, not the timestamp the user first…
If I have identical event definitions, which one “wins” to be shown in Users View or Live View?

If you have identical event definitions, the one with the higher number of filters will be the one that shows…
Why do only some Segment events get a Segment logo?

Segment events will only have a logo in Heap when they have been sent via server-side at some point in…
Why do pageview Snapshots return so many “none” values?

When analyzing Snapshots of pageviews, you may notice they are returning high volume of None values in your results. This…
How do I capture change events from the select2 library?

Select2 is a jQuery-based replacement for HTML select elements. Heap relies on DOM events to capture events, such as select…