Data Management FAQs
Review our list of common reasons for this to happen and fixes for them below. Ad Blockers The most common…
If you’re looking at an event in Heap that was defined by someone else, we recommend taking the following steps…
An initial property is set at the user level and is only based on a user’s first recorded session, so it will…
You can define the marketing channel and initial marketing channels properties in Heap by defining default properties available in two…
You can check if a definition is server-side or client-side by grouping by Source from either the Graph module or…
The timestamp for an install event is the actual installation time from system-level metadata, not the timestamp the user first…
If you have identical event definitions, the one with the higher number of filters will be the one that shows…
Segment events will only have a logo in Heap when they have been sent via server-side at some point in…
When analyzing Snapshots of pageviews, you may notice they are returning high volume of None values in your results. This…
Select2 is a jQuery-based replacement for HTML select elements. Heap relies on DOM events to capture events, such as select…