Session Replay General FAQs
Session replay requires additional JavaScript that is loaded immediately when Heap is initialized. This additional load time should not result…
No, a session replay is not a video recording of your end user’s entire screen. A session replay combines user…
Session replay tools do not track users’ activities across the internet. They’re only meant for capturing and replaying sessions on…
Session Replay will not slow your page-load time, and its unavailability will not impact your page. Some techniques we use…
Your session replay tool is covered by your cookie disclosure and consent policy for analytics. If you have not done…
We offer custom sampling on a case-by-case basis for customers who only want to capture session replays for sessions that…
The sample rate is defined via a random sample of users. For example, assuming on average a user has one…
At this time, you can’t delete or download specific session replays. However, you can use our User Deletion API to…
For session replay to work, you’ll have to install heap within the iFrame and enable secureCookie on the page.
No, CSS selectors in session replay do not support the wildcard character at this time. Does session replay support wildcards…