Session Replay General FAQs

Are you recording my user’s screens?

No, a session replay is not a video recording of your end user’s entire screen.  A session replay combines user…

Do session replay tools track third-party data?

Session replay tools do not track users’ activities across the internet. They’re only meant for capturing and replaying sessions on…

Will session replay slow down my site?

Session Replay will not slow your page-load time, and its unavailability will not impact your page. Some techniques we use…

Do I need end user consent for session replay?

Your session replay tool is covered by your cookie disclosure and consent policy for analytics. If you have not done…

How is the sample rate defined and applied?

The sample rate is defined via a random sample of users. For example, assuming on average a user has one…

Can I change the sample rate on certain pages?

We offer custom sampling on a case-by-case basis for customers who only want to capture session replays for sessions that…

How do I delete or download a session replay?

At this time, you can’t delete or download specific session replays. However, you can use our User Deletion API to…

How does session replay work if there is an iFrame on the page?

For session replay to work, you’ll have to install heap within the iFrame and enable secureCookie on the page.

Does session replay support the wildcard character?

No, CSS selectors in session replay do not support the wildcard character at this time.  Does session replay support wildcards…