Session replay is an add-on feature for paying customers only. You may try the feature for free for 14 days or 10,000 sessions (whichever comes first), after which you must contact Sales to continue use.
Session replay is supported for websites that use iframes. Please see the tables below to find your specific use case and what’s captured. For more details, see our guide to installing heap within an iframe.
Note that all iframe setups require you to enable secure cookies. Navigate to Manage > Account > Privacy & Security and scroll down to the Cookies section to toggle on Secure Cookies. Alternatively, you can enable secure cookies in your website’s code using the secureCookie JavaScript snippet.
Safari will block cookies if they are set in an iframe. This will prevent Heap from capturing the content of your iFrame
iframe scenarios
Outer page and inner iframe are on different domains
| You want to… | Supported? | How to implement |
| capture both the outer page and the inner iframe, with the same Heap script | Yes | Heap must be installed on both the outer page and the inner iframe. The events on the outer page and inner iframe will be stitched in the same session replay. |
| capture the inner iframe only (block the outer page) | Yes | Heap must be installed on the inner iframe. You must set the following parameter before Heap loads:window._auryc_is_inner_frame_ = true; |
| capture both the outer page and the inner iframe, but with different Heap scripts | Yes | Heap must be installed on both the outer page and the inner iframe. You must set the following parameter before Heap loads:window._auryc_is_inner_frame_ = true;The events on the outer page and inner iframe will be associated with different session replays in different Heap environments. |
| capture the outer page only (block the inner iframe) | Yes | If Heap is already installed on the inner iframe, the inner iframe URL must be added to your list of blocked URLs. Otherwise, don’t install Heap on the inner iframe. |
Outer page and inner iframe are on the same domain
| You want to… | Supported? | How to implement |
| capture both the outer page and the inner iframe | Yes | Heap must be installed on both the outer page and the inner iframe. |
| capture the outer page only (block the inner iframe) | No | N/A |