Data history refers to how many months of past data are accessible to you in the Heap app. This includes data in charts, dashboards, and event creation. The amount of data history you have is determined by your Heap plan. For example, the Growth plan includes 12 months of data history.
Data history only affects the Heap app, and doesn’t affect your Heap Connect data or how far back you can look into your Heap Connect data.
If you are unsure about what your data history is, or if you need more data history than what’s currently in your plan, please reach out to your Customer Success Manager or contact support.
What options are available for extended Data history?
To access data beyond 12 months, you’ll need to purchase additional data history by reaching out to your Customer Success Manager or contacting sales. Each unit of data history provides an additional 12 months of data history.
Additionally, Heap Connect is available to sync Heap data to your data warehouse.
I think there’s a problem with my Data history limits.
Please contact our support team and we’ll help you align your plan to meet your data history needs.
Can I query my data from my data warehouse using another tool?
Yes, Heap Connect has options to query your data using other tools in your data warehouse.
What is Data retention?
Data retention refers to the data Heap stores on behalf of our customers. Data that’s outside of retention limits will be deleted. Data retention varies by plan and customer but always will meet or exceed data history limits. Please contact your CSM or support if you have questions regarding data retention.