Heap can easily capture events from your hybrid mobile app using the Heap web installation. With a little extra work, you can capture native events like upgrade/install as well.
The easiest way to define events is by viewing your own in-app events in Heap’s live data feed. Filtering by IP address is a handy way to make sure you see only your own events.
Your developer team can also help you use Visual Labeling to define events for your app in a desktop browser. To learn more, visit the Hybrid Mobile App Installation guide. This guide also has instructions for capturing native events.
If you need help, please post in Heap Community or visit our Get support page.