Heap can easily capture events from your hybrid mobile app using the Heap web installation. With a little extra work, you can capture native events like upgrade/install as well.
The easiest way to define events is by viewing your own in-app events in Heap’s live data feed. Filtering by IP address is a handy way to make sure you see only your own events.
Your developer team can also help you use Visual Labeling to define events for your app in a desktop browser. To learn more, visit the Hybrid Mobile App Installation guide. This guide also has instructions for capturing native events.