session replay

Why can’t I see what users are typing into forms?

This is a privacy setting that is enabled by default to prevent you from accidentally collecting PII (Personal Identifiable Information).…

Can I trigger a manual re-crawl of my site?

At this time, we do not provide the functionality to trigger a manual re-crawl. However, any changes to your site,…

If my site is updated, will replays from before the site update show the old or new site look?

Session replay is built to be reflective of the site as your user experienced it at the time of their…

How does session replay work on a single page application (SPA) site?

Session replay works out-of-the box with all Single Page Apps (SPAs), including Angular and React. SPAs are handled the same…

How will session replay work with dynamically generated CSS?

If your website uses dynamically generated CSS, we recommend that you have your developers use Heap Redact to attach stable…

How do I exclude dynamically generated CSS selectors?

To exclude dynamically generated CSS, you’ll need to identify and exclude the closest parent element that doesn’t have dynamic CSS.…